GENERAL CONDITIONS

• Voss Active AS reserves the right to make changes or cancel arrangements due to water level or weather conditions.
• Tours may be cancelled or moved if we do not have the required number of participants prior to departure.
• The guest is obliged to have read information about requirements; age limits, physical health etc. prior to booking. Call +47 56 51 05 25 if in doubt.

PAYMENT CONDITIONS

• We accept Norwegian Krone and the following credit cards; Visa, Mastercard, Maestro and Diners
• We may send an Invoice ONLY if with advanced agreement, and payment will be due within 10 days

CANCELLATION FEES FOR BOOKINGS BY PHONE / EMAIL / DIRECT CONTACT

• Cancelling you activity 4 weeks or more prior to booked arrangement you pay nothing.
• Cancelling you activity 4 to 2 weeks prior to booked arrangement you pay 10% of total cost.
• Cancelling you activity 2 weeks to 24 hours prior to booked arrangement you pay 50% of total cost.
• Cancelling you activity Less than 24 hours prior to booked arrangement you pay 100% of total cost
• SMALL amendments can be MADE free of charge up to 24 hours prior to arrangement date.
• ALL booked ‘seats’ will be charged regardless of actual ‘seats’ used – cancellation of any part or places in an arrangement are liable to the above cancellation charges.

THE HOTELS CANCELLATION FEES FOR GROUP BOOKINGS

• Cancellation 4 weeks or more prior to booked arrangement you pay nothing.
• Cancellation 4 to 2 weeks prior you pay 50% of total cost.
• Cancellation less than 2 weeks prior you pay 75% of total cost.
• Smaller amendments can be made free of charge up to 24 hours prior to arrangement date..

ON-LINE BOOKING CONDITIONS & CANCELLATION FEES

• We accept the following credit cards – VISA , MASTER
• The booking is binding at payment, with confirmed approved transaction. Please print out the confirmation for proof of transaction.
• Cancellation 2 weeks or more prior to arrangement, we refund 80% of total cost.
• Cancellation 2 weeks – 24 hours prior to arrangement we refund 50% of total cost.
• Cancellation Less than 24 hours prior to arrangement, we refund 0% of total cost.
• Cancellation due to illness / injury that can be confirmed by a doctor of a booked person, we refund 90% – regardless time of cancellation.
• Cancellation by the organiser – We may offer an alternative activity or you may withdraw and we refund 100% of total cost.
• To make a cancellation we kindly ask you to send the booking confirmation by post, fax or e-mail to Voss Active AS with enclosures if any. Please state bank account number and contact details for repayment.