Booking Conditions

Booking Conditions

General Conditions

  • We accept cash and credit cards: Visa, Mastercard, Maestro and Diners.
  • Invoice only by prior agreement, with a 10-day payment deadline.
  • Bookings are binding on:
    • Confirmation of payment for the arrangement. (Take care of confirmations)
    • Written confirmation from Voss Active – written also meaning digital confirmation.



  • Voss Active AS can make changes or cancel arrangements due to water levels or weather conditions not under our control.
  • Trips may be cancelled or moved if we do not have enough guests registered to complete the activity.
  • If Voss Active AS cancels, we will offer alternative activity if possible. The customer can choose to withdraw from the booking and we will refund 100%.
  • Participants are themselves obliged to obtain information about our participant age limits, physical requirements and health criteria.
  • Minor adjustments in numbers are free of charge up to 24 hours before check-in, but please keep us updated in case we need to change staffing.
  • Payment is required for booked seats that are not used on arrival!!


Cancellation Policy

  • Total cancellation free of charge no later than four weeks before the arrangement or stay.
  • Cancellation four to two weeks before the arrangement or stay: We refund 80% or invoice 20% of the booking’s total value.
  • Cancellation two weeks to 24 hours before the arrangement or stay: We refund 50% or invoice 50% of the total value of the booking.
  • Cancellation later than 24 hours before arrangement or stay: No refund or 100% invoice of the total value of the booking.
  • Cancellation in case of illness/injury: Must be confirmed by a doctor. Free of charge as long as we are notified before the arrangement starts.
  • In the event of cancellation, we request that a copy of the order be sent in writing to Voss Active AS with any attachments.